Refund policy

Damaged or Incorrect Items
If your order arrives damaged or with a manufacturing error, please contact us within 7 days of delivery at support@madplumcreative.com. Include your order number and clear photos of the issue. Once verified, we’ll send a replacement at no additional cost.

Wrong Address / Returned Packages
If your package is returned due to an incorrect or incomplete address, we can reship it to the corrected address for an additional shipping fee. Refunds are not issued for orders lost due to address errors.

Clearance & Custom Items
All clearance, personalized, or custom items are final sale and not eligible for return.

Processing Time for Refunds/Reshipments
Approved refunds will be processed to your original payment method within 3–5 business days.